What clients say

Client feedback:

"This was my first experience with mediation. Phyllis was our mediator in the breakdown of a professional working relationship. Phyllis has a very thoughtful and well executed process for facilitating the conversations that are needed to obtain mutual outcomes for both parties. Her perceptiveness, approachability, and trustworthy were a credit to her service. What I would say that although those attributes are essential for successful mediator there is one that is paramount. Impartialness. Phyllis demonstrated this prior to mediation, during the session and even when the process was over as a courtesy check in. I thank you from the bottom of my heart and hope that my recommendations can further assist your already successful profession."

-NSW Government Employee-

"I was very grateful to be involved in a process that will help move the working relationship forward, in a positive direction. Even though I am a self-reflective person, Phyllis' guidance enabled further insight. I found Phyllis professional, experienced and knowledgeable."

-Workplace Mediation Sydney Participant-

"I have engaged Phyllis multiple times and can attest to her exceptional value and expertise. Her in depth understanding of HR processes and employment law, combined with her compassionate approach, consistently results in positive outcomes in complex situations, for both our organisation and our current or former employee’s.

It’s without hesitation that I highly recommend Phyllis for her expertise, ethical standards, and unwavering commitment to fostering a positive outcome for all parties in challenging employment situations."

-Ben L. CEO-

"Phyllis provided excellent support when we needed to assist with the termination of a client’s staff member. She expertly guided us through difficult conversations and managed everyone's expectations professionally. Her approach ensured we reached the appropriate outcome while maintaining respect throughout the process. I would definitely use their services again for any similar situations in the future."

-Accountant, Sydney & Brisbane-