Online Workplace Mediation Australia
Online workplace mediation provides employers and HR or People & Culture teams across Australia with confidential, structured support to address workplace conflict without the need for in-person attendance.
Benefits of online workplace mediation
Online workplace mediation offers organisations a practical, flexible way to address workplace conflict while maintaining confidentiality, structure and procedural fairness.
Accessible mediation for organisations anywhere in Australia
Faster scheduling without the need for travel
Reduced disruption to work and business operations
Greater privacy for participants, including the ability to join from their own home or other private location
Easier access to support people or representatives joining from different locations
Suitable for geographically dispersed teams or remote workplaces
Supports early intervention before issues escalate
Enables structured return to work conversations where appropriate
When online workplace mediation is particularly beneficial
Online workplace mediation is suitable where parties are able to engage constructively in a facilitated process and do not require, or are for any reason unable to attend in person. It is particularly effective where teams or individuals are in different locations, where privacy is otherwise difficult to achieve, or where early intervention may prevent escalation into formal complaints.
Online workplace mediation may also be effective after a formal complaint or investigation process has concluded and outcomes have been determined or where there has been a workers compensation claim, to support communication, reintegration and a sustainable return to work.
How workplace online mediation works
Online workplace mediation follows a structured, confidential process designed to support constructive engagement while allowing participants to join remotely from suitable private locations.
Initial enquiry and suitability check - A confidential discussion with HR or the employer to confirm that online mediation is suitable and to identify any practical considerations.
Pre-mediation preparation - Individual preparation sessions conducted online to clarify issues, expectations and readiness to engage constructively and online.
Online mediation session - Our standard facilitated mediation process is conducted via a video platform and focused on addressing issues, improving communication and agreeing on clear, practical next steps and supporting reintegration and return to work where relevant.
Contact Us
If you’re considering online workplace mediation and would like to discuss whether it is suitable for your situation, you’re welcome to get in touch. We offer confidential, obligation free discussions to support HR or People & Culture teams and employers in determining next steps.
The first step to a resolution is to contact us.
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